sogo Platform Privacy Notice

This page describes what data we collect when you use sogo and how we keep that data protected. We take privacy seriously—your personal information, payment details, and betting history belong to you, and we handle them with care, encryption, and compliance with local data protection standards.

When you open a sogo account, deposit via QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, play live Blackjack or Roulette, or place bets on Liga 1, we collect certain information. We use that information to verify your identity, process your payments, settle your bets fairly, and comply with legal requirements. We do not sell your data to marketers, and we do not share your betting history without your consent (except where required by law or payment regulators).

Our sogo privacy policy applies across all regions where our service operates—including Jakarta, Surabaya, Bandung, Medan, and Semarang. Your data may be stored on servers outside your jurisdiction, but we maintain the same security standards regardless of location. This notice explains your rights and our commitments.

What Data We Collect on sogo

We at sogo collect the following information when you register and use our platform:

Account information: Your name, email address, phone number, date of birth, and residential address. You provide this when you sign up on sogo.
Identity verification: A copy of your national ID (front and back) and proof of address (utility bill, bank statement, or government document). We ask for this before you can withdraw funds from sogo.
Payment information: Your bank account number or wallet details (for QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store full card numbers or banking passwords; payment processors handle sensitive financial data.
Betting and activity data: Every bet you place on sogo, every game you play, every deposit and withdrawal. This includes timestamps, amounts, game outcomes, and table history.
Device and connection data: Your IP address, browser type, device information, and access logs. We use this to prevent fraud and detect unauthorized account access.
Communication: Any messages you send to our sogo support team, emails we exchange with you, and chat logs from live-dealer tables.

We collect this data to operate sogo fairly, verify your identity, prevent fraud, process payments, and comply with anti-money-laundering regulations. We do not collect data beyond what is necessary for these purposes.

How We Use Your Data on sogo

We at sogo use your information for the following purposes:

Account management: Creating and maintaining your sogo account, resetting passwords, and confirming your identity.
Payments: Processing deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers.
Game operation: Settling bets, calculating payouts on live Blackjack, Roulette, Baccarat, Dragon Tiger, and other games fairly and accurately.
Compliance: Meeting anti-money-laundering (AML) requirements, verifying your jurisdiction eligibility, and detecting suspicious activity.
Fraud prevention: Identifying duplicate accounts, unauthorized access attempts, and patterns that suggest cheating or collusion.
Customer support: Responding to your questions, investigating disputes, and improving our sogo service based on feedback.
Marketing (with consent): Sending promotional emails or notifications about sogo bonuses and new games—only if you opt in. You can unsubscribe anytime.

We at sogo encrypt your data, limit staff access, and update security protocols regularly. Your privacy is not negotiable.

sogo privacy team

How We Protect Your Data on sogo

We at sogo use industry-standard encryption to protect your data in transit and at rest. All sensitive information (payment details, ID documents, account credentials) is encrypted before storage. Our servers use firewall protection, regular security audits, and intrusion-detection systems. We restrict staff access to personal data on a need-to-know basis, and all employees sign confidentiality agreements.

However, no system is non-specific info secure. If we discover a data breach affecting sogo users, we will notify affected individuals within 30 days and provide guidance on protective steps. We maintain cyber-liability insurance to cover potential losses from security incidents.

Our sogo servers may be located outside your jurisdiction. Indonesia's data protection standards apply to our handling of personal information, and we comply with privacy laws in every region where we operate. If local law requires data to remain within your country, we work with your government authorities to meet that requirement.

Third Parties & Data Sharing on sogo

We at sogo share your data only with necessary partners:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive only the information needed to process your transaction (amount, reference number, account type).
Compliance partners: Anti-money-laundering and identity-verification services use your data to confirm you are not on a sanctions list or flagged for suspicious activity.
Game studios: Live-dealer broadcast studios do not receive your personal data; they see only your username in the chat.
Legal authorities: If required by law or court order, we may disclose data to government agencies or law enforcement.

We do not sell your data to third parties for marketing purposes. We do not share your betting history with advertisers. We do not profit from selling your personal information.

Cookies & Tracking on sogo

Our sogo website uses cookies to remember your login session, keep your preferences, and analyze traffic patterns. These are functional cookies (necessary for sogo to work) and analytics cookies (helping us understand how players use our platform). You can disable cookies in your browser settings, but some sogo features may not work properly without them.

We do not use tracking cookies to follow you across other websites. Analytics data is anonymized—we see trends and usage patterns, not individual identities. Third-party services like Google Analytics may also place cookies; review their privacy policies for details.

How Long We Keep Your Data on sogo

We at sogo retain your data for as long as your account is active. After you close your account, we keep betting records and transaction logs for seven years to comply with financial regulations. Personal information (name, address, phone) is deleted within 90 days of account closure unless legal requirements require longer retention.

Identity documents (ID, proof of address) are deleted within 30 days of account closure unless you request otherwise or a dispute is pending. You may request permanent deletion of your data at any time by contacting our support team, subject to legal retention obligations.

Encryption: A mathematical process that scrambles data so only authorized parties with the correct key can read it. sogo uses encryption for all sensitive data.
AML (Anti-Money Laundering): Regulations that require sogo to verify your identity and monitor for suspicious activity. We comply with AML standards in every jurisdiction where we operate.
Data controller: The entity (sogo) that decides how your data is collected and used. You have rights to access, correct, or request deletion of your data.
Breach notification: If sogo experiences unauthorized access to your personal data, we will notify you and relevant authorities within 30 days and explain the breach.

Your Rights Regarding Your Data on sogo

You have the following rights regarding your information on sogo:

Right to access
You may request a copy of all data sogo holds about you at any time.
Right to correct
If your information is inaccurate, you can ask sogo to correct it.
Right to delete
You may request deletion of your data, subject to legal retention obligations.
Right to object
You can opt out of marketing communications or request we stop processing your data for certain purposes.

To exercise any of these rights, contact our sogo support team with your request. We will respond within 30 days. If we deny a request, we will explain why and provide you with a way to appeal.

Contact Us About Privacy on sogo

If you have questions about how we handle your data on sogo, want to access or delete your information, or believe your privacy has been violated, reach out to our privacy team via the contact form on our website. We respond in English and Indonesian within 24 hours.

This privacy notice may be updated from time to time. We will post significant changes on this page and notify you via email if they affect your rights. Your continued use of sogo after a change indicates your acceptance of the updated notice.

Our sogo Privacy Commitment

We at sogo believe that your data is your asset. We collect only what we need, use it only for legitimate purposes, protect it with encryption and careful access controls, and respect your rights to access, correct, and delete it. Our sogo platform operates transparently—you always know what data we hold and how we use it.

Whether you are in Jakarta, Surabaya, or anywhere else sogo operates, the same privacy standards apply. We do not compromise on encryption, staff training, or security audits regardless of your location. Thank you for trusting sogo with your personal information. We take that trust seriously.